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Thread: site access issues

  1. #1
    Join Date
    Feb 2012
    Location
    Welland Ontario
    Posts
    398

    Default site access issues

    I am having issues accessing the site from my cottage internet. It is last mile wireless. It just times out. I am having the same issue with http://forum.canadianwoodworking.com/forum.php. I am at home now on Bell with no issues at either site.
    I had a similar issues with Canadian tire last week and after providing them my IP they did something that fixed it.

    I am going back to the cottage so you will need to email if you have any questions. cbotari at gmail.com
    Operation Overlord.

  2. #2
    Join Date
    Feb 2012
    Posts
    414

    Default

    I have not had any issues, has anyone else had issues? If more than one website then likely issues on your end / isp?
    Donald Kerr
    Author and Creator of...
    http://www.wiringdoneright.com
    Don't Let Your House go up in Flames
    Get It Right the First Time!

    http://www.ez-forums.com
    Got Questions? Get Answers!!
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  3. #3
    Join Date
    Feb 2012
    Posts
    414

    Default

    Also make sure your network proxy setting are set to auto detect
    Donald Kerr
    Author and Creator of...
    http://www.wiringdoneright.com
    Don't Let Your House go up in Flames
    Get It Right the First Time!

    http://www.ez-forums.com
    Got Questions? Get Answers!!
    Ask our Team of Experts

  4. #4
    Join Date
    Feb 2012
    Location
    Welland Ontario
    Posts
    398

    Default

    I am at the cottage now and it is working. It seems to go in and out the last week.

    What could possibly wrong at the ISP? What should I ask them to check?

    The other website canadianwoodworking.com is still not accessible connection timed out.

    38.80.64.150
    Your public IP address
    Operation Overlord.

  5. #5
    Join Date
    Feb 2012
    Posts
    414

    Default

    Are you using a regular computer at t he cottage or a cell / tablet?
    Donald Kerr
    Author and Creator of...
    http://www.wiringdoneright.com
    Don't Let Your House go up in Flames
    Get It Right the First Time!

    http://www.ez-forums.com
    Got Questions? Get Answers!!
    Ask our Team of Experts

  6. #6
    Join Date
    Feb 2012
    Location
    Welland Ontario
    Posts
    398

    Default

    Regular desktop PC, windows 7, AVG, Firefox. Problem exists on chrome and opera browsers as well.
    It was down again last night but back up this morning. The message is connection time out.
    It is strange that it is only these two sites. Although I have not been able to get through to canadianwoodworking.com at all. At least EZ is available sporadically.

    If you don't see a response it's because I can't get in. Send an email or post over at selfhelp.com. I have no access issues over there.
    Last edited by chrisb; 07-03-2017 at 07:35 AM.
    Operation Overlord.

  7. #7
    Join Date
    Feb 2012
    Location
    Lala land, OH
    Posts
    235

    Default

    No issues here other then this place being a ghost town.

    It sounds like a DNS issue.

    (short version) Networking/internet access works by IP addresses (111.222.333.444) not hostnames (Host. com). Whenever you enter a website that you have not been to before, your computer will ask your DNS server (usually your router or modem) for the IP address of that site.. If it doesn't know it, it will ask the next upstream DNS server (usually your internet provider) what it is. If it doesn't know, then it goes further up stream until it reaches the internet authority which is where all naming comes from. it WILL know. Once it figures it out that "host.com" has the IP address of 111.222.333.444, it passes it back down through each server until it gets back to your computer.. Each server will log this information for the next time it is asked.

    Your issues is likely the DNS link between your modem and your internet provider. It can get to some upper DNS servers to figure out what is what, but not all that it needs. If you have a separate router, it gets tricky since it could be handled by either device.


    You can unplug your modem, router for 30 seconds and boot the modem then router (if you have one) and then reboot your computer and try again.
    Also on your computer open up a command prompt and type in "ipconfig /flushdns" This will clear any DNS info out of your computer's cache including bad info and force it to get fresh info from the internet.

    You may have incorrect DNS settings in your modem/router. This can happen if you moved equipment from home to here. Most of the time your modem should be set to get it's IP address and DNS information automatically (DHCP mode). These addresses do change from time to time and this lets your internet provider provide the modem with the new information when needed. This can be tricky to do and you probably will need the setup info that came with your modem/router to figure out how to get into the settings.

    Try using google's DHCP server. Change your modem/routers DNS servers to 8.8.8.8 and 8.8.4.4. This will take your internet provider out of the picture in terms of resolving host names. It also gets rid of the annoying search-advertising pages that come up from some ISPs when you type in a invalid web address.

    type "ipconfig /all" from your command prompt. Look for DNS Server(s). This is where your computer goes first for resolving a hostname. Its probably the same as your default gateway. Enter the default gateway address into your web browser.. Your admin page for your modem or router will come up. You will need to figure out the login if you haven't changed it. look in the documentation, on the label of the device or google it. Look in the WAN/internet section on it. It should be set to DHCP/auto obtain unless your ISP had you set something specific. You may see what the WAN DNS server is somewhere in there. If it doesn't start iwth a 10. 172. 192. it is what your modem/router is contacting at your ISP for resolving hostenames. If these are old or wrong, that will cause your problem. If you want to try google, change these to 8.8.8.8 and 4.4.4.4 for the secondary. Then reboot everything.

    If you saw different numbers listed for DNS server that looked really strange, then your computer is going right to your ISP (or somewhere) for it's resolving of hostenames. You would need to go into network/sharing center and change your DNS in adaptor settings. This is fun isnt it?

    You can call your internet provider and explain that you can't access certain sites. They will treat you like a 3 year old and deny that it is them. You could get lucky and get connected with a competent tech support person. A competent tech will be able to tell you right away if the DNS info is correct. They don't seem to exist in the ISP world though.
    Last edited by Mr T; 07-03-2017 at 08:57 AM. Reason: felt like it

  8. #8
    Join Date
    Feb 2012
    Location
    Welland Ontario
    Posts
    398

    Default

    It is very odd that I can get in here sometimes but not others.
    I can not get into canadianwoodworking.com at all.

    I am sharing this connection with a very close(5 feet away) neighbor and it is in his name so I can't really call the ISP. Maybe I will get him to call and see what they say.
    It was all working fine until about two weeks ago.
    Operation Overlord.

  9. #9
    Join Date
    Feb 2012
    Location
    Lala land, OH
    Posts
    235

    Default

    Alot is out of your control then....

    For the fun of it, next time the site is not accessable, open a command prompt and enter "tracert canadianwoodworking.com" and post the results.

    Tracert is a command that will find the path from your computer to the location/website and check(ping) each stop (hop) along the way. Not all servers will respond to a ping command so you will see some 'connection timed out' which is normal.

    Here's mine, yours will be a little different.....

    C:\Documents and Settings\T>tracert canadianwoodworking.com

    Tracing route to canadianwoodworking.com [65.39.184.179]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.0.1
    2 10 ms 12 ms 11 ms 142.254.158.201
    3 254 ms 32 ms 35 ms 98.30.201.18
    4 17 ms 23 ms 15 ms be20.clmkohpe02r.midwest.rr.com [65.189.107.164]
    5 18 ms 15 ms 15 ms be27.clmkohpe01r.midwest.rr.com [65.29.1.34]
    6 31 ms 31 ms 31 ms bu-ether15.chctilwc00w-bcr00.tbone.rr.com [66.109.6.68]
    7 29 ms 31 ms 32 ms bu-ether11.chcgildt87w-bcr00.tbone.rr.com [66.109.6.20]
    8 27 ms 28 ms 28 ms 0.ae2.pr1.chi10.tbone.rr.com [107.14.17.196]
    9 28 ms 28 ms 28 ms ix-ae-27-0.tcore2.CT8-Chicago.as6453.net [64.86.79.97]
    10 75 ms 73 ms 72 ms if-ae-25-2.tcore2.00S-Seattle.as6453.net [207.45.206.0]
    11 74 ms 73 ms 76 ms if-ge-7-0-0.CORE3.VCW-Vancouver.as6453.net [207.45.206.57]
    12 76 ms 76 ms 77 ms 64.86.115.10
    13 * * * Request timed out.
    14 74 ms 73 ms 76 ms server.canadianwoodworking.com [65.39.184.179]

    Trace complete.


    Hop 1 is connecting to my router.
    Hop 2 is my internet connection (my cable modem).
    Hops 3-7 are my internet provider through various servers.
    Hops 9-11 is THE internet
    Hop 12 is the canadianwoodworking's webhost's ISP
    Hop 13 is likely part of their webhost's network and is set not to respond to pings.
    Hop 14 is the actual webserver that hosts canadianwoodworking.com

    My guess is you will not see any activity after the 3rd hop if its the ISP. (2nd if your neighbor does not have a separate router). If it's a ISP issue it would go a few hops after the 2nd/3rd and die.

    you can also ping canadianwoodworking.com and the same IP address listed in the last hop would respond. There could be multiple cloned webservers to handle traffic so the IP could be different then what I see. If there is a DNS issue, pinging would give you a error too, however pinging the IP address above (65.39.184.179) would work.

  10. #10
    Join Date
    Feb 2012
    Location
    Welland Ontario
    Posts
    398

    Default

    I am at home now and it is working here.

    I will try from the cottage later. Is there an easy way to copy and paste the info from the cmd prompt or do I need to type it all in.
    Operation Overlord.

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